Privacy Policy

Last updated: April 16, 2026

LZX Industries LLC ("LZX," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights regarding that data.

Information We Collect

When you visit our website or place an order, we may collect the following information:

Information you provide directly:

• Name
• Email address
• Shipping and billing address
• Phone number (if provided)
• Payment information (see Payment Data section below)
• Communications you send to us (support requests, emails)

Information collected automatically:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on our website
• Referring website or link
• Cookies and similar tracking technologies (see Cookies section below)

How We Use Your Information

We use your information for the following purposes:

• Order fulfillment: Processing, shipping, and delivering your orders.
• Customer support: Responding to your questions, warranty claims, and return requests.
• Communication: Sending order confirmations, shipping notifications, and other transactional emails.
• Marketing: Sending newsletters and product announcements, only with your consent. You can unsubscribe at any time.
• Website improvement: Analyzing how our website is used to improve functionality, content, and user experience.
• Legal compliance: Maintaining records as required by tax, accounting, and other applicable laws.

Payment Data

We do not directly collect, store, or have access to your full credit card number or payment account details. All payment processing is handled by our payment processor through Shopify's PCI-compliant payment infrastructure. We receive only the information necessary to fulfill your order (e.g., last four digits of your card, transaction confirmation).

Third-Party Services

We use the following third-party services that may receive or process your personal information:

Service	Purpose	Data Shared
Shopify	E-commerce platform, order management	Name, address, email, order details
Shopify Payments / payment processors	Payment processing	Payment information
USPS	Shipping and delivery	Name, shipping address
UPS	Shipping and delivery	Name, shipping address, phone number
Mailchimp	Email newsletter	Email address (with your consent)
Analytics providers	Website analytics	IP address, browsing behavior (anonymized where possible)

These services have their own privacy policies governing their use of your data. We do not control and are not responsible for their privacy practices.

We Do Not Sell Your Personal Data

LZX Industries does not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your data only as described in this policy — to fulfill orders, provide services, and comply with the law.

Data Retention

We retain your information for the following periods:

• Order records (name, address, order details): 7 years from the date of purchase, as required for tax and legal compliance.
• Customer support communications: 3 years from the date of last communication.
• Newsletter subscriptions: Until you unsubscribe. You can unsubscribe at any time using the link in any marketing email.
• Website analytics data: 26 months (standard analytics retention).

After these periods, data is deleted or anonymized.

Cookies

Our website uses cookies — small text files stored on your device — to:

• Essential cookies: Enable basic website functionality such as your shopping cart and account login. These are necessary for the site to work and cannot be disabled.
• Analytics cookies: Help us understand how visitors use our website so we can improve it.
• Marketing cookies: Used to deliver relevant content and measure the effectiveness of our communications.

You can accept or decline non-essential cookies when you first visit our website. You can also control cookies through your browser settings. Disabling non-essential cookies will not affect your ability to browse or purchase from our store.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access: Request a copy of the personal data we hold about you.
• Right to correction: Request that we correct inaccurate or incomplete data.
• Right to deletion: Request that we delete your personal data, subject to legal retention requirements.
• Right to opt out of marketing: Unsubscribe from marketing emails at any time.
• Right to data portability: Request your data in a structured, commonly used format.
• Right to non-discrimination: We will not treat you differently for exercising your privacy rights.

California residents (CCPA/CPRA): You have the right to know what personal information we collect and how it is used, the right to request deletion, and the right to opt out of the sale of personal information. As stated above, we do not sell your personal information. To exercise your rights, contact us using the information below.

European Economic Area / UK (GDPR): If you are located in the EEA or UK, our legal basis for processing your data is: performance of a contract (order fulfillment), legitimate interests (website improvement, fraud prevention), consent (marketing), and legal obligation (tax records). You have additional rights including the right to lodge a complaint with your local data protection authority.

How to Exercise Your Rights

To exercise any of your privacy rights, email us at support@lzxindustries.net with the subject line "Privacy Request." Please include your name, email address on file, and a description of your request. We will respond within 30 days.

Children's Privacy

Our website and products are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us and we will promptly delete it.

Security

We take reasonable measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted between your browser and our website.
• PCI-compliant payment processing through Shopify.
• Access controls limiting employee access to personal data on a need-to-know basis.

No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted to this page. We recommend reviewing this page periodically. For significant changes, we will notify you by email or by posting a prominent notice on our website.

Contact Us

For privacy questions or to exercise your rights:

Email: support@lzxindustries.net

LZX Industries LLC
3955 SE Ankeny St, Portland, OR 97214, USA