Terms of Service← Back to Policies
First paid, first shipped. Your spot in our fulfillment queue is reserved at the time in which your order is paid for in full.
In stock items ship within 2-3 days. We juggle shipping duties with other tasks in the workshop here, and typically have shipping days twice per week. If there is an anticipated delay in shipment times we will make a public notice of our unavailability on the home page of this website.
All items ship together by default. If your order includes a backorder or preorder item, in stock items will be reserved and held until pending items are ready for shipment. If you need immediate shipment on in stock items, we recommend that you place a separate order. If you would like to split your order after it is placed, please contact us. You may be responsible for additional shipping charges.
Shipping services and rates. We currently ship exclusively via USPS Priority Mail and USPS Express Mail for both domestic and international shipments. We charge a weight based rate that reflects our actual shipping and handling costs. If you have special shipping needs, please contact us before you place your order to determine if we can accommodate your needs.
International customs forms. We do not undervalue items on customs forms for international shipments. Please be aware of your responsibilities to pay for import or duty taxes upon delivery according to your country’s regulations.
Shipments will be sent to the address on file. If your address is changed or you need us to hold an order for you while you’re traveling or moving, please contact us to provide updated information.
Our DIY products are intended for intermediate to advanced level electronics hobbyists only, we do not offer build troubleshooting, assembly instructions, or other support beyond what is posted on the product pages. Our guarantee is that the products will function as intended when built according to the parts lists in their posted Bill of Materials. These products are offered as a service to the tradition of Synth DIY and are intended for builders with experience sourcing their own components and through hole soldering techniques. If you need assistance with our DIY products, please join our user communities and make use of our knowledgebase to ask questions.