Support
Everything you need to get help with LZX products, documentation, downloads, guides, and troubleshooting.
Before you email: search the forum Helpdesk for pinned answers (NO LOCK HDMI, firmware tracks, Chromagnon preorders). Use email for orders, RMA, and invoices only.
I need to set up a new product
Installation guides, first-patch tutorials, and unboxing instructions for instruments and modules.
I need to find documentation
Technical manuals, specs, controls reference, and patching guides for all LZX products.
I need firmware or downloads
Firmware files, schematics, manuals, and other downloadable resources.
I need to update firmware
Use LZX Connect to update Videomancer and other supported instruments.
I need to troubleshoot an issue
Common problems, diagnostic steps, and known solutions for LZX hardware.
I need to look up a term
Glossary of video synthesis terminology, keyers, oscillators, encoders, and more.
Product discussion on the forum
Patches, workflow tips, and series-specific Q&A live on the community forum: not in email. Start with the catalog map, then open your series category.
| Series | Forum category |
|---|---|
| Instruments | Instruments |
| Gen3 Series | Gen3 |
| P Series | P |
| Cadet Series | Cadet |
| Castle Series | Castle |
| Expedition Series | Expedition |
| Orion Series | Orion |
| Visionary Series | Visionary |
| Accessories Series | Accessories |
Community Forum
Durable Q&A, patches, product hubs, and searchable knowledge.
Discord
Real-time chat with artists, engineers, and the LZX team.